Start with the written specification
Any review begins by comparing the delivered package with the confirmed service, quantity, age/plan, region and included access details. Keep the confirmation message and report a mismatch promptly.
Eligible issues
Examples may include an incorrect quantity, a configuration that materially differs from the written order, missing access details that were explicitly confirmed, or an access problem present at delivery and reported within the agreed review window.
Issues that are not automatically eligible
Future platform enforcement, changed provider rules, performance expectations, buyer-caused security changes, misuse, unsupported automation, or activity that violates platform terms do not automatically create a refund right.
Evidence
Support may request limited, non-sensitive evidence showing the mismatch. Do not send unrelated private information, full payment-card data or unnecessary identity documents.
Resolution
Where a claim is accepted, the practical remedy may be a replacement, correction, account-level credit or refund depending on the issue and original agreement.
Last updated: September 13, 2026.
